Frequently Asked Questions

The Experience

What can I expect from Vancouver Horror Nights?

Adventure calls in this brand new event concept, where you will lose yourself into the thrilling world of Vancouver Horror Nights Scream Park. It’s an immersive adventure that takes you through 3 wildly different attractions.

Vancouver Horror Nights features a full-service concession service with hot food, coffee, hot chocolate, and for adults features our very own Zombie Bar.

We limit our attendance with time-based ticketing to stagger the entry of our guests. That way we can keep lines shorter. Our goal is to have you not wait in line for longer than an hour.

Where is Vancouver Horror Nights: Fear Maze Located?

Vancouver Horror Nights is located at Coquitlam Center Shopping Mall.

You can find directions here.

How long is the experience at Vancouver Horror Nights: Fear Maze?

Our experience lasts about 1 hour in total from park to scare.

You’ll begin your experience by queuing for the attraction you have tickets for where you’ll stay together with your group. We never combine groups and you’ll enter the attraction with your own group only.

Since we use virtual queuing technology, your time slot is shared with a very limited number of people.

Will There Be Interaction with Performers?

Yes, our performers will be interacting with you.

Our attraction features jump, shock, and other sudden scares that for the most part are done from a 2-meter distance.

In our Sacrifice attraction, fully-masked monsters may, in fact, touch you.

Will There Be Strobe Lights or Other Special Effects Used in The Attraction?

This experience contains sequences of flashing lights that may affect customers who are susceptible to photosensitive epilepsy or other photo-sensitivities.

We also use laser effects, haze and fog machines, loud noise-making effects, strong scents, and an intense UV light canon, as well as other effects.

Guests who are sensitive to these types of effects should exercise caution before entering the attraction.

You know your limits, be honest with yourself about whether you should attend or not. We have a less intense version of our maze from 11 am to 4 pm every day where many of these effects are switched off.

Will There Be Food and Beverage Service at Vancouver Horror Nights?

Yes! Our executive chef Christopher Morrison has really done it this time with some amazing carnival-inspired food options. You can view our menu online.

We also offer coffee, lattes, hot chocolate, etc., all with “adult” versions fearing alcohol and liquors. We also have a full-service bar on site.

What Will I Find Inside the Vancouver Horror Nights Fear Maze?

Nice try. All we’ll say is that the maze is filled with the things that go bump in the night and the things that cause most people to experience fear.

Tickets

Where Can I Purchase Tickets?

Tickets are available from our website, by phone at 604-944-4488 or in person. To keep things COVID-19 safe, we ask that you please purchase your tickets in advance so you can select your queue entry time to reduce our lines at the attraction.

Remember: You save 20% off our on-site tickets by buying online in advance. 

A limited number of in-person tickets are available, but you will be assigned the next available queue time and will not be permitted to enter the queue until your queue time arrives. Avoid disappointment and purchase your tickets online now.

In-person tickets cost 20% more than tickets purchased online. 

How Many People Can I Bring?

We don’t have a limit on the number of tickets you can purchase, so long as they’re all purchased in the same time slot, all your friends can come with you.

When standing in the queue, we ask all guests to stand in groups of 6. Don’t worry, your friends are right behind you… sure… yeah, it’s totally your friends and not a terrifying monster.. we promise. Be sure to keep your group together as we will not wait to advance you into the attraction.

Seriously, keep it to 6 guests standing together. When you’re admitted to the maze, only a limited number of people are allowed inside at one time to keep the maze scary and to preserve social distancing. What? You’re afraid of separation? See.. it’s already working.

What is the VIP Ticket All About?

Our VIP ticket is a special pass that allows you to skip the queue entirely and come straight to the front door of our attraction without waiting in any lines.

Many people have been purchasing VIP tickets to avoid contact with strangers as much as possible.

Ahhh! I lost my ticket! What Do I Do Now?

Not to worry. You have several options.

You can use our dead.. err, I mean, our LIVE CHAT feature by clicking the chat bubble on the right of your screen and ask that your tickets be re-sent to you.

Don’t forget, we sent your tickets to your email, so check there!

If all else fails, bring a government-issued photo ID to the attraction and we can look up your reservation upon arrival, but this will delay your check-in, so try to locate your tickets before attending.

Do I Need to Print My Ticket

It’s not necessary to print your tickets. We can scan them directly on your mobile device. Just open the PDF in the email we sent you and have that ready for check-in.

Remember to sign your waiver before you arrive.

Can I Pay For My Tickets With Cash?

Sorry, no. We cannot accept cash payments for tickets due to COVID-19.

I Was Late, Too Scared, The Line Was Too Long, I Can't Attend, Can I Get A Refund?

Sorry, we do not offer refunds for any reason. We are happy to work with you to rebook your booking if you purchased ticket insurance. You can use our mobile app to reschedule your tickets or do so via our live chat or by phone at 604-944-4488.

We cannot reschedule tickets on site and all reschedules must take place before your tickets expire.

Access

Where is Parking Located?

We are located at Coquitlam Centre shopping mall. There is plenty of parking everywhere. You’re welcome to park in whichever parking lot is most convenient for you.

Is VHN a Kid Friendly Event?

The Boogeyman Bash is our attraction for children. Kids play in our inflatable Jr. version of a haunted house, play games, can get their faces painted, and generally are able to have fun as they please, moving between different activities. We recommend Boogeyman Bash for kids ages 3 to 10.

The House of Fear is recommended for ages 13+. Younger children may come at their guardians/parents’ discretion.

The Sacrifice Sensory Deprivation attraction requires guests to be aged 13+.

The Wesgrave Asylum attraction has no age restriction, but as an escape game, is targeted toward older teens and adults.

Our attractions are designed to be scary, with lots of blood, gore, scare effects, a huge cast of monsters, and features special effects, scares, and scenes of horror that may not be appropriate for everyone. Remember, it’s designed to be scary. Keep that in mind when bringing your children.

Is There A Dress Code? What If It Rains?

There is no defined dress code for our event. Remember, October can be cold once the sun goes down, so dress in layers.

It rains, on average, 14 days out of the month in October, which you already know because you live here. Bring an umbrella just in case — we’re open rain or shine.

Our attraction is located inside the old Sears building at Coquitlam Centre and is a 100% indoor event.

Are Face Coverings Required to Attend The Event?

Though we recommend that guests wear face coverings, they are not required. We are closely monitoring the COVID-19 situation and may amend this policy at any time.

How Long Should I Expect to Wait to Enter the Fear Maze?

On busy nights it can and will take up to 1 hour to enter the maze, so please plan accordingly. Remember, your queue time limits the number of people you will stand in line with at one time, it doesn’t guarantee you entry at that time. If you want to enter the attraction faster, you’re welcome to explore our VIP option, which guarantees instant access to the attraction upon your arrival.

What If I Arrive Late?

Due to the overwhelming popularity of our event, and because we require assigned virtual queue times, latecomers will not be admitted to our attraction. We do offer Ticket Insurance, which must be purchased when you buy your tickets, that allows you to reschedule your tickets in the event your plans change or you encounter delays arriving. We do not make exceptions to this policy, so please arrive on time.

Is Vancouver Horror Nights Wheelchair Accessible?

Yes! Both our main scream park, Zombie Bar & Cafe, and The House of Fear are wheelchair accessible.

I've been standing in the line too long, what are my options?

Our attraction is thrilling, scary, and popular. If you’re here on a weekend, we understand that things are going to be very busy and that you might be waiting in our line for a while. Remember, when you book a time-slot, that is your entry time to get into the line, not necessarily your time that you’ll be guaranteed admission. How quickly you get inside will depend on how many guests are in front of you in the queue. We aim to get all guests through as quickly as possible.

If you’re been here a while, and you’re wondering what your options are, you can:

  • Play a game on your phone, listen to music, and relax while we get to you — it won’t be that long. Remember we have on-site concession and bar service until 10 PM each and every night
  • You can purchase a VIP upgrade package for $100 per ticket (in addition to what you’ve already paid) to get instant access to the attraction. You can upgrade to VIP at any time by visiting our check-in desk. You’ll then be taken directly to the attraction and will be the next VIP group admitted, guaranteed. VIP sales end at 10 PM nightly.
  • Buy Ticket Insurance in advance and reschedule your booking to another date.

We thank everyone for their patience and for coming to our attraction.

I have a time-slot reserved, does that mean I'm guaranteed to get in at that time-slot?

No, your time slot is for entry into our queue to get into the attraction. You will still need to wait your turn to enter the attraction. Of course, you’ll only enter the attraction with your group and will not be mixed with other groups.

Our queue selection time means you won’t be standing in line with thousands of other people, but you will need to wait your turn to enter. If you want to skip the line, you can upgrade your tickets to VIP tickets, which allows you to skip the line completely and be the next group inside.

Are Masks Required?

While we strongly recommend that you wear a mask while you visit the attractions, they are not required.

Do I have to have the BC Vaccine Passport in order to enter the maze?

VHN no longer requires the vaccine passport to enter our attractions.